A subset of our cloud infrastructure suffered a hardware failure, which caused specific customers associated with that hardware to be unable to view broadcasts and contacts, as well as intermittent issues polling for live inbox updates. Once the hardware issue was resolved, traffic for the specific subset of impacted inboxes returned to normal.
No data was lost.
Avochato cloud engineers escalated the issue to our cloud partner, who escalated the issue internally.
The hardware failure was resolved and our team will continue working with the vendor to ensure that similar incidents properly rotate the faulty hardware out of the cluster.