Aug 10, 09:59 PDT
This incident has been resolved.
Aug 9, 21:36 PDT
Broadcasting, tagging, and related Avochato functionality has been restored. We are continuing to monitor our systems post-maintenance.
Over the next 24 hour period, our system will work through the backlog of business logic relating to contact uploads, tags, and broadcasts.
Aug 9, 12:47 PDT
Our maintenance has successfully resolved the primary issue causing tags and broadcasts. Our system is continuing to work through the backlog of tasks since the start of the incident. Attempts at uploading contacts to broadcasts and manually tagging contacts since the start of the incident will slowly re-attempt.
We apologize for the inconvenience and will continue updating as we perform a rolling restart of the system.
Aug 9, 12:16 PDT
Inbox functionality has been restored while we proceed to the next phase of maintenance. Thank you for your patience. We are continuing to work on resolving issues with Broadcasts and Tags.
Aug 9, 11:55 PDT
In order to complete the required maintenance, inboxes will temporarily stop serving conversations. We are trying to minimize this window as much as possible and apologize for the inconvenience.
Aug 9, 11:49 PDT
We are continuing to work on resolving issues tagging contacts and broadcasting. We appreciate your patience.
Aug 9, 10:01 PDT
Resolution is still in progress, but some app functionality including broadcasting and tagging are still impacted. We appreciate your patience as we work to resolve this issue.
Aug 9, 08:02 PDT
In order to expedite resolving issues with Broadcasts and Tag creation, we will be performing emergency database maintenance.
Inboxes may not be accessible at this time while we complete maintenance. We appreciate your patience.
Aug 8, 16:34 PDT
We're currently experiencing issues tagging objects in our database and are working on a solution. Broadcasts and campaigns are disabled and will not function in the meantime until we find a resolution.
Aug 8, 16:14 PDT