One of our third-party software vendors suffered a platform-wide outage which prevented us from leveraging their APIs to deliver SMS and Voice functionality.
During the impact period, we were not able to leverage their APIs for sending messages and managing Avochato Numbers, as well as routing calls. Attempts to send messages were queued and retried until we could successfully deliver the messages.
Customers sending traffic through our other SMS and Voice partners were not impacted.
The vendor performed their procedures for triaging and resolving the incident, and successfully returned to full operational capability.